Frequently asked questions about tickets
It is no longer possible to pay with cash in any of our buses. We do this in order to increase the social safety for our employees and our passengers. In addition, the new forms of payment (such as debit cards) are faster and more efficient.
If your personal OV-chipkaart is broken or lost, you can apply for a replacement OV-chipkaart. Please note: do not apply for a new OV-chipkaart. If there is a subscription on your OV-chipkaart, you can apply for a temporary subscription.
If your anonymous OV-chipkaart is broken or lost, you can request a credit refund and buy a new OV-chipkaart.
> Read more about the replacement or termination of your OV-chipkaart on OV-chipkaart.nl
You can apply for a replacement card using your OV-chipkaart account. This way, your subscription will be put on your replacement card. Please note: do not apply for a new card, but for a replacement card.
> Read more about replacing an OV-chipkaart on OV-chipkaart.nl
An overview of the trips and transactions you make with your personal or anonymous OV-chipkaart can be accessed via OV-chipkaart.nl.
> Go to OV-chipkaart.nl
We give an overview - per travel area - of which tickets are available on Tickets/Individual tickets.