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Everything about our routes
- Bus stops and departure times
  Find the route, the planned departure times of your bus line or at a bus stop.
All our travel information
- Up-to-date travel information
  You can get all up-to-date travel information in various ways.
- Apps on your smartphone
  Plan a trip, request a transfer, book an OVflex bus and buy an M-ticket. Do it with an app.
- Checking in and out
  Always remember to check in and out! Even if you have a subscription.
- People with disabilities
  Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.
- In the bus
  What can you take with you, what facilities do we offer and what rules apply on the bus?
- In the train
  Are you going to travel on our train? Here you can read what you can take with you and what facilities we offer.
Everything about tickets
- Subscriptions
  There are different types of subscriptions for those who travel regularly. Which one is right for you?
- Individual tickets
  In addition to travelling with an OV-chipkaart, you can also buy an individual ticket for the bus.
- Credit
  Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.
- Offers
  Read more about offers for events, special days or another promotions.
Everything about customer service
- Frequently asked questions
  Having difficulties? Look at our frequently asked questions.
- Lost and found
  Lost something in one of our buses? We will gladly try to help you find your property again.
- Refund
  Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.
- Contact
  You can call us, email us or send us a message on social media.
- Complaints
  Do you have a complaint about our services? We will gladly assist you.

Contact

Do you have a question or comment? Our Customer Service staff will be happy to help you. You can call us, email us or fill in the contact form below. Our customer service can help you in English as well as Dutch.

Do you have a question? First take a look at the frequently asked questions.

Call

We will be happy to answer any question or concern you may have. You can reach us by calling

0900 - 266 63 99

The usual call charges apply to this number.

Our team is available Monday through Saturday from 8.00 hrs to 19.00 hrs.

Email questions and comments

Do you have a complaint? Read how you can make a complaint.
Would you like a refund? Read how you can get a refund.

Use this form for questions and comments.

Via social media

Via social media we can be reached daily from 06.00 to 22.30 hrs.

By postal service

Connexxion Klantenservice Openbaar Vervoer
Postbus 357
8260 AJ Kampen

Media

Are you a journalist? Then you can contact one of our press spokesperson. Information about this can be found on the website of our parent company: Transdev Nederland.

Damage

Did you suffer any damage from an incident involving one of our vehicles? We kindly ask you to report the damage to Connexxion Openbaar Vervoer N.V. by filling in the damage form on Connexxion.nl.

Go to the damage form on Connexxion.nl