• Everything about our routes
    • My travel area

      Connexxion provides bus and train transport in various transport areas.

    • Bus stops and departure times

      Find the route, the planned departure times of your bus line or at a bus stop.

    • Modes of transport

      In addition to the regular bus lines, there are other modes of transport to get you from A to B.

  • All our travel information
    • Plan your trip

      You can get all up-to-date travel information in various ways.

    • Apps on your smartphone

      Plan a trip, request a transfer, book an OVflex bus and buy an M-ticket. Do it with an app.

    • Checking in and out

      Always remember to check in and out! Even if you have a subscription.

    • People with disabilities

      Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.

    • In the bus

      What can you take with you, what facilities do we offer and what rules apply on the bus?

    • In the train

      Are you going to travel on our train? Here you can read what you can take with you and what facilities we offer.

  • Everything about tickets
    • Subscriptions

      There are different types of subscriptions for those who travel regularly. Which one is right for you?

    • Individual tickets

      In addition to travelling with an OV-chipkaart, you can also buy an individual ticket for the bus.

    • Credit

      Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.

    • Offers

      Read more about offers for events, special days or another promotions.

    • OVpay

      Use your contactless debit card, credit card or the payment app on your phone for checking in and out.

  • Everything about customer service
    • Frequently asked questions

      Having difficulties? Look at our frequently asked questions.

    • Lost and found

      Lost something in one of our buses? We will gladly try to help you find your property again.

    • Refund

      Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.

    • Contact

      You can call us, email us or send us a message on social media.

    • Complaints

      Do you have a complaint about our services? We will gladly assist you.

Terms and conditions

Terms and conditions

On this webpage you will find all the terms and conditions of Connexxion and related brands. At the moment most documents are in Dutch. 

General terms and conditions

Our services are applicable to:

Product terms and conditions e-tickets

Product terms and conditions subscriptions

Download the product conditions of our free travel subscriptions and discount cards (in PDF):

General order conditions

Download the general order conditions (PDF) of public transport subscriptions in our webshop:

Terms and conditions OV-chipkaart

For the general terms and conditions of the OV-chipkaart, please visit www.ov-chipkaart.nl.

Terms and conditions OVpay

Download the terms and conditions (PDF) of OVpay, checking in and out with your debit card:

Terms and conditions Sentire

Sentire was developed for visually impaired travellers. This travel subscription is a national agreement between local governments and regional carriers (verenigd in het Regionaal Openbaar Vervoer Beraad, ROVB). Download the general terms and conditions (PDF):

Contact

Do you have any questions or comments for us after reading these terms and conditions? Please contact our customer service.

Brands of Connexxion Openbaar Vervoer N.V.

The terms and conditions apply to the services of:

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