Do you have a complaint about our services? Our customer service will gladly assist you.

Complaints procedure

We strive to respond to your complaint as quickly and as carefully as possible. During the processing of your complaint, both sides of the argument will be heard in a confidential manner.

Response time

The deadline for dealing with a complaint differs per travel area.
  • Amstelland-Meerlanden : 20 business days
  • Gooi en Vechtstreek: 15 business days
  • Haarlem-IJmond: 15 business days
  • Hoeksche Waard en Goeree Overflakkee: 28 calendar days
  • Noord-Holland Noord: 15 business days
  • Parkshuttle Den Haag-Rotterdam: 15 business days
  • Valleilijn: 28 calendar days
  • Zaanstreek: 28 calendar days
  • Zeeland: 15 business days

Unsatisfied with the resolution of your complaint?

Are you not satisfied with the resolution of your complaint? Then you can lodge your complaint with Connexxion to: