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Everything about our routes
- My travel area
  Connexxion provides bus and train transport in various transport areas.
- Bus stops and departure times
  Find the route, the planned departure times of your bus line or at a bus stop.
- Modes of transport
  In addition to the regular bus lines, there are other modes of transport to get you from A to B.
All our travel information
- Travel planner
  Explaination how you can easily plan your trip from A to B with our search engine.
- @Transdev app
  The @Transdev app makes your public transport journey as easy as possible.
- On route
  We try to provide our passengers with as much important travel information as possible.
- People with disabilities
  Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.
- In the bus
  What can you take with you, what facilities do we offer and what rules apply on the bus?
Everything about tickets
- Subscriptions
  There are different types of subscriptions for regular travelers. Which one is most suitable for you?
- Individual tickets
  Individual tickets are available through the webshop, the @Transdev app, or on the bus.
- OV-chipkaart
  With this card, you pay for all forms of public transportation in the Netherlands: bus, train, tram, or metro.
- OVpay
  Use your contactless debit card, credit card or the payment app on your phone for checking in and out.
Everything about customer service
- Frequently asked questions
  Having difficulties? Look at our frequently asked questions.
- Lost and found
  Lost something in one of our buses? We will gladly try to help you find your property again.
- Refund
  Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.
- Contact
  You can call us, email us or send us a message on social media.
- Complaints
  Do you have a complaint about our services? We will gladly assist you.

Customer service

Complaints

Do you have a complaint about our services? Our customer service will gladly assist you.

Go to the complaints form

Complaints procedure

We strive to respond to your complaint as quickly and as carefully as possible. During the processing of your complaint, both sides of the argument will be heard in a confidential manner.

Response time

The deadline for dealing with a complaint differs per travel area.

Amstelland-Meerlanden : 20 business days
Haarlem-IJmond: 15 business days
Hoeksche Waard en Goeree Overflakkee: 28 calendar days
Noord-Holland Noord: 15 business days
Zeeland: 15 business days

Unsatisfied with the resolution of your complaint?

Are you not satisfied with the resolution of your complaint? Then you can lodge your complaint with Connexxion to:

Do you have a complaint about one of our other brands?

Then please use use the corresponding brand's complaints form: