FAQ's

• How do I know what my travel costs are if I travel on credit?
  When travelling on balance, you pay a basic fare plus an amount for each kilometre travelled. Read more about travelling on balance with an OV-chipkaart and debit card here.
• How do I know which bus tickets are available on the bus?
  We give an overview - per travel area - of which tickets are available on Tickets/Individual tickets.
• What does my ticket look like when I buy a ticket from the bus driver?
  We use different cash registers in different transport areas. In one area you get a bus ticket and in the other you get a printed receipt that serves as a ticket.
• I've been fined, but I disagree. Can I object?
  Do you disagree with your fine? Then you can object within 7 days.
  
  > Read more about fines, rideshare tickets and the objection procedure
• I have a question about the OV-chipkaart. Where can I find the right answer?
  You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.
• I want to check my travel history. How do I do this?
  You can see an overview of the journeys and transactions you have made with your personal or anonymous OV-chipkaart on OV-chipkaart.nl/en.  
  
  Did you check in and out with your debit card, credit card or mobile (OVpay)? See an overview of your journeys at OVpay.nl
  
  Did you check in and out with your debit card, credit card or mobile phone in Gooi and Vechtstreek? Then you can also view your overview in your myTransdev account at my.transdev.nl or via the Transdev app.
• Can I still pay with cash on the bus?
  On our buses in the Netherlands, you cannot pay with cash. We do this to increase social safety on the bus for our staff and our passengers. There are plenty of other options:
  
  1. checking in and out with debit card, credit card or mobile (OVpay)
  2. checking in and out with your public transport chip card
  3. buy an e-ticket in advance from our webshop 
  4. buy an m-ticket in advance via the Tranzer app
  5. use your debit or credit card to buy a paper ticket from the bus driver
  Do you still want to buy a ticket with cash? You can do so at one of the sales points outside the bus.
   
• With which debit cards can I pay on the bus?
  Nowadays, you can check in and out with:

  • A debit card from ABN AMRO, ASN Bank, bunq, ING, Knab, Rabobank, RegioBank, SNS or the VISA debit card from Triodos.
  • A debit or credit card from Maestro, V PAY, Mastercard or Visa.
  • A debit card on your mobile.

  If you still want to buy a ticket on the bus, you can do so with the following means of payment:

  • Dutch and foreign bank cards affiliated with Maestro
  • Visa credit card
  • MasterCard credit card
  • American Express credit card
  • V-Pay payment method
• My OV-chipkaart is broken or lost. What should I do?
  Annoying that your OV-chipkaart is broken or lost. Fortunately, this can be easily solved!
  
  If your anonymous OV-chipkaart is broken or lost, you can reclaim your balance and buy a new OV-chipkaart, but it is even easier to check in and out with your debit card, credit card or mobile (OVpay).
  Then you also save €7.50 (the cost of a new OV-chip card) and have one less plastic card in your wallet.
  
  Did you have a personal OV-chipkaart without age discount or subscription? Then from now on you might as well use your debit card, credit card or mobile check-in and check-out (OVpay). Then you will also save € 11 (the cost of a replacement personal OV-chipkaart) and have one less plastic pass in your wallet.
  
  Did you have a personal OV-chipkaart with age discount or a season ticket? Then you can apply for a replacement personal OV-chipkaart. This costs €11. Please note: do not apply for a new OV-chipkaart. 
  If a season ticket was on your OV-chipkaart, you can apply for a temporary season ticket.
  
  > Read more about a replacement OV-chipkaart and reclaiming your balance
• My OV-chipkaart has expired. What happens to the subscription to my card?
  You can apply for a replacement personal OV-chipkaart. This costs €11. Please note: do not apply for a new OV-chipkaart. 
  
  > Read more about replacing your OV-chipkaart on OV-chipkaart.nl
• If I bought the wrong ticket on the bus, can I get my money back?
  It is possible that you may have used your debit card to buy the wrong ticket and paid too much. The driver can give money to the last paying customer. To do this, you have to put your debit card in the debit card device again.
  
  If you are not the last payer and someone else has pinned after you, the driver cannot have the money debited. In this case, you can reclaim your money via this page.
• Are JAS and Schiphol Flex available for all ages?
  To use JAS or Schiphol Flex, you must be 18 years of age or older.
• What happens if I lose my ticket?
  Then you no longer have a valid ticket and will have to buy a new one. Tip: from now on, if you check in and out with your debit card (www.ovpay.nl) or buy a digital ticket (e-ticket), you cannot lose a ticket.
• What is the difference between an e-ticket and an m-ticket?
  E-tickets are tickets that you buy online through our website and receive by email. 
  M-tickets are tickets that you can buy and use via an app on your mobile. 
  
  > Read more about e-tickets in Dutch
  > Read more about m-tickets in Dutch