FAQ's

• Can I still pay with cash on the bus?
  It is no longer possible to pay with cash in any of our buses. We do this in order to increase the social safety for our employees and our passengers. In addition, the new forms of payment (such as debit cards) are faster and more efficient.
   
• My OV-chipkaart is broken or lost. What should I do?
  If your personal OV-chipkaart is broken or lost, you can apply for a replacement OV-chipkaart. Please note: do not apply for a new OV-chipkaart. If there is a subscription on your OV-chipkaart, you can apply for a temporary subscription.
  If your anonymous OV-chipkaart is broken or lost, you can request a credit refund and buy a new OV-chipkaart.
  
  > Read more about the replacement or termination of your OV-chipkaart on OV-chipkaart.nl
• My OV-chipkaart has expired. What happens to the subscription to my card?
  You can apply for a replacement card using your OV-chipkaart account. This way, your subscription will be put on your replacement card. Please note: do not apply for a new card, but for a replacement card.
  
  > Read more about replacing an OV-chipkaart on OV-chipkaart.nl
• I want to check my travel history. How do I do this?
  An overview of the trips and transactions you make with your personal or anonymous OV-chipkaart can be accessed via OV-chipkaart.nl.
   
  > Go to OV-chipkaart.nl 
• How do I know which bus tickets are available on the bus?
  We give an overview - per travel area - of which tickets are available on Tickets/Individual tickets.
• With which debit cards can I pay on the bus?
  In our buses we accept the following means of payment:

  • Dutch and foreign bank cards affiliated with Maestro
  • Visa credit card
  • MasterCard credit card
  • American Express credit card
  • V-Pay 
• How do I know what my travel costs are if I travel on credit?
  On the Credit webpage, we explain how travelling works on credit and what the costs are.
  
  > Read more about travelling on credit in Dutch
• What is the difference between an e-ticket and an m-ticket?
  E-tickets are tickets that you buy online through our website and receive by email. 
  M-tickets are tickets that you can buy and use via an app on your mobile. 
  
  > Read more about e-tickets in Dutch
  > Read more about m-tickets in Dutch
• I've been fined, but I disagree. Can I object?
  You can lodge an objection to a fine, as long as you did not purchase a rituitrijkaart.
  
  > Read more about fines, rituitrijkaarten the objection procedure
• What does my ticket look like when I buy a ticket from the bus driver?
  We use different cash registers in different transport areas. In one area you get a bus ticket and in the other you get a printed receipt that serves as a ticket.
• If I bought the wrong ticket on the bus, can I get my money back?
  It is possible that you may have used your debit card to buy the wrong ticket and paid too much. The driver can give money to the last paying customer. To do this, you have to put your debit card in the debit card device again.
  
  If you are not the last payer and someone else has pinned after you, the driver cannot have the money debited. In this case, you can reclaim your money via this page.
• Are JAS and Schiphol Flex available for all ages?
  To use JAS or Schiphol Flex, you must be 18 years of age or older.
• I have a question about the OV-chipkaart. Where can I find the right answer?
  For all questions about the OV-chipkaart we refer you to: www.ov-chipkaart.nl/en. The information on this website is very extensive and always up-to-date.
• What happens if I lose my receipt/ticket?
  Then you won't have a valid ticket and you'll have to buy a new ticket.