Frequently asked questions about travel on account or a discount product

We're sorry to hear that you want to delete your My Account. You can do this as follows:

1. Log in at https://mijn.transdev.nl/login.
2. Go to the ‘Profile details’ tab.
3. Scroll down and click on ‘Delete account’.
4. Tick the checkbox and click on ‘Delete account’ again.

If you want to change the e-mail address of your My Account, please send an e-mail to [email protected] and use the subject line: Change mail address of My Account.

There is an age restriction on creating a my-account. When creating a new My Account, you must provide a date of birth where the age is 16 or older. We may use your birth date to provide age-appropriate settings for your My Account.

It is possible to change your date of birth via the "Personal data" tab within your My Account.

On the home page of a the 'My environment’, both the start date and the expiry date of the card are shown for each OV-chipkaart, this means the following:
•    The start date is the date the card is added to 'My account'.
•    The expiry date is the date on which the card expires; this date is also shown on the OV-chipkaart itself.

It is possible to set a self-chosen alias name for each registered OV-chipkaart. To do so, click on "Edit card" on the homepage of the chosen OV-chipkaart. A pop-up will appear where you can enter and save an alias name. The alias name can be changed without limit.

Go to the "Personal details" tab and scroll to the bank details section. There you can change the bank account number in My Account.

If you have applied for travel on account or a discount product, you must load the Transdev Flex travel product (travel on account) onto your personal OV-chipcard once. You cannot travel on account without this free service product. We will send you an e-mail about this.

You then keep your OV-chipcard for a pick-up point. This can be done at the nearest service point. Your card will then be automatically switched to travel on account within a few seconds.

No. You can cancel a discount product and continue to travel with us on account with Transdev Flex. But please note: You will then travel within the travel area of the discounted product (e.g. Zeeland) without a discount.

The fare of a bus ride is determined by the number of miles of your trip. Very often the length of your outward journey is not the same as your return journey. 
This can be due to several reasons:

• The entry stop is just in a different location than the exit stop;
• The way to your destination is along a different route than your way back;
• You make a transfer on the outward or return journey. Since the boarding fare is added to your first leg of travel, you get a price difference.

If you do not want to be invoiced for your train journeys, you can deactivate train journeys on account. Go to My environment > Products > Turn off train journeys on account and follow the instructions in our e-mail(s). You still need to activate the order on your OV-chipcard before cancellation.

Please note: Train travel on account will remain active on your OV-chipcard as long as you have not yet collected your order.

Connexxion and Hermes are part of Transdev. In order to benefit from a discounted product, your OV-chipcard must contain the free service product Transdev Flex. This allows you to travel on account with Connexxion/Transdev/Hermes and build up discount.