Travelling with an e-ticket

E-tickets are tickets that you buy online via our website and will receive in an email. You can print them or download the digital file on your smartphone. The barcode must be scannable to be a valid ticket.

How does travelling with an e-ticket work?

Checking in and out

You can find a barcode on all our e-tickets. Use this barcode to check in and out in the bus.
  1. Place the barcode underneath the validator in the bus.
  2. Make sure the little red light of the validator hits the middle of the barcode.
  3. As soon as the validator screen turns green, you can take a seat.
  4. Repeat the steps above to check out when leaving the bus.
Please note: when presenting the e-ticket on your smartphone, make sure the brightness level of your screen is is high as possible.

Bring valid proof of identity

Always take your e-ticket and a valid identity document with you when you travel. You are obliged to be able to show both. The date on your e-ticket must correspond with your actual travel date. The following proofs of identity are valid at Connexxion:
  • Passport;
  • Driver's license;
  • Municipal or European identity card;
  • Wedding booklet.

Purchase and confirmation email

You can buy an e-ticket in our webshop. Once you have filled in the details, you can pay via iDeal, VISA, Mastercard (credit card only), American Express, Sofort Banking or Bancontact. 
After payment, you will receive the e-ticket in your email within a few minutes. Sometimes the confirmation email is seen as spam, so check your unwanted emails as well. No confirmation email within a few minutes? Please contact our customer service.

Bought the wrong e-ticket?

Unfortunately, we are unable to refund an e-ticket or change the travel details on it.