FAQ's

• What does travel without balance mean?
  To be able to travel with Schiphol Flex you no longer need to load balance on your OV-chipkaart. All journeys you make with public transport outside of the Schiphol area, you pay afterwards with one monthly invoice.
  
  Do you use JAS? Then you pay the full public transport fare for your trips outside the Schiphol area. These trips are immediately charged to your OV-chipkaart. That is why you need to make sure your OV-chipkaart is loaded with balance when you use JAS.
• How do I gain insight into my costs?
  With Schiphol Flex, you can also travel outside the Schiphol area without a balance on your card. These costs will be charged to you afterwards. You always have online insight into your costs. In your personal overview you can see which trips you have made and what the costs are. These costs can of course also be found on the monthly digital invoice.
• There is still balance on my OV-chipkaart. What will happen to it?
  Are you transferring to Schiphol Flex with your personal OV-chipkaart? Then the balance remaining on that card will automatically be deducted from your Schiphol Flex invoice. You no longer need the balance: with Schiphol Flex all your public transport trips outside the Schiphol area will be invoiced afterwards.
• How do I get a refund for my ride if I overpaid?
  There's a "Service" button behind every ride in your personal overview. If you click this button, you can indicate the price you think it should have been and the reason for the request. This request will be reviewed by our customer service. If approved, the overpayment will be credited to the next invoice. If the request is rejected, we will send you an e-mail with an explanation.
   
• How do I change my account number?
  Log into your account and choose 'Accountdetails'.
  
  
  
  
   
• How can I create a statement of my travel expenses?
  Easily create a summary of your journeys, including VAT rates. You can use this summary straight away for your own records or share it with your employer.  

  • Via the @Transdev app: Link your debit card to the Transdev app and view all your journeys with Transdev, Connexxion, Bravo and Breng clearly organised in a single app.
  • Via the OVpay travel overview: Open your bank statement and look for a debit for a journey you have made. Enter the 14-digit code (found after ‘NLOV’ on your bank statement) along with the debited amount. This will give you an overview of your travel details. 

  
  Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here. 
• Switching from an OV-chipkaart?
  Do you have a subscription or travel product on your OV-chipkaart and would you like to switch to OVpay? Please note that not all subscriptions or travel products work on the OV-pas yet. We are working hard to expand this quickly.
  
  Check the Switch Helper to see if you can already switch. With the Switch Helper, you will receive personal advice and a step-by-step plan for switching. 
• Are JAS and Schiphol Flex available for all ages?
  To use JAS or Schiphol Flex, you must be 18 years of age or older.
• Further information and answers to questions about OVpay
  You can visit the OVpay website for the latest developments, frequently asked questions and answers, and manuals.