FAQ's

• How do I order Schiphol Flex?
  You can order JAS and Schiphol Flex easily online. What do you need when ordering?

  • A valid personal public transport chip card;
  • A company card or employer's certificate.

  With JAS, you travel outside the Schiphol area on balance. Would you like to be able to pay afterwards? Then order Schiphol Flex. Please have your account number and the login code or your bank's log-in device ready. You will receive one clear monthly invoice for your public transport costs outside of the Schiphol area. You pay this invoice by direct debit. When you place your order, you authorise Connexxion to make the direct debit payment.
  
  Translated with www.DeepL.com/Translator (free version)
• How do I load the subscription on my personal OV-chipkaart?
  Once your online order has been processed you will receive an e-mail with the date on which you can add the season ticket to your OV-chipkaart. You will only be able to travel on your card once the Schiphol Annual Pass or Schiphol Flex has been 'loaded' onto your card from the starting date.
  
  Please note: the yellow charging stations at Schiphol have been removed. You can place your order online and then pick it up at a pick-up point on the side of the bus. You can also find the nearest charging point in your area using the service point locator.
• How do I renew my JAS or Schiphol Flex subscription?
  ​Both must be renewed annually. The day after your annual subscription expires, you can reactivate the annual Schiphol subscription in your account. For Schiphol Flex this is the separate 'Schiphol Flex' subscription that is available in your account. You can then pick it up directly at a pick-up point, which you can also find on the side of our buses next to the front boarding door.
• How do I know the status of my order?
  You can check your status in your account. In the red box, you can see the service you are purchasing (Schiphol Flex or Jaarabonnement Schiphol, or 'JAS'). Below this you can see the status of your order. The options are:

  • Active: Schiphol Flex or JAS is active on your OV-chipkaart
  • Order can be picked up: The order must be picked up from a collection machine
  • Termination can be retrieved: The termination can be collected from a collection machine
  • Inactive: Schiphol Flex or JAS is not on your OV-chipkaart

  
  
• There is still balance on my OV-chipkaart. What will happen to it?
  Are you transferring to Schiphol Flex with your personal OV-chipkaart? Then the balance remaining on that card will automatically be deducted from your Schiphol Flex invoice. You no longer need the balance: with Schiphol Flex all your public transport trips outside the Schiphol area will be invoiced afterwards.
• Why a new OV-pas?
  You have been able to travel with your payment card for some time now. For many travellers, this is a quick and easy way to check in and out. However, it is not the ideal solution for everyone. Some travel products, such as the OV-Studentenreisproduct (student travel product), OV-fiets (public transport bicycle) or P+R options, are not available for debit cards. These will soon be available on the OV-pas (public transport pass). That is why OVpay offers two ways to travel: with your debit card or with the OV-pas.  
  
  This allows everyone to choose what best suits their situation.  
• What should I do if I am unable to complete my order immediately?
  If you are unable to complete your order immediately, your details will be saved. Log in again on: https://schiphol.connexxion.nl/abonnementenschiphol1. 
• How can I create a statement of my travel expenses?
  • Via the @Transdev app: Link your payment card and view all your journeys with Transdev, Connexxion, Bravo and Breng. 
  • Via the OVpay travel overview: Enter the 14-digit code (behind “NLOV” on your bank statement) and the amount debited to view your travel details. 

  
  Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here. 
• Switching from an OV-chipkaart?
  Do you have a subscription or travel product on your OV-chipkaart and would you like to switch to OVpay? Please note that not all subscriptions or travel products work on the OV-pas yet. We are working hard to expand this quickly.
  
  Check the Switch Helper to see if you can already switch. With the Switch Helper, you will receive personal advice and a step-by-step plan for switching. 
• Why is the OV-chipkaart ending?
  The current OV-chipkaart needs to be replaced because the technology is outdated and no longer compatible with modern digital payment and mobility systems. With OVpay, we are switching to a modern payment system that works the same way for all transport operators in the Netherlands. This makes OVpay future-proof and ensures a smoother travel experience throughout the Netherlands. 
   
• Further information and answers to questions about OVpay
  You can visit the OVpay website for the latest developments, frequently asked questions and answers, and manuals.