FAQ's

• What is the difference between Schiphol Flex and the Annual Schiphol Subscription (JAS)?
  The following applies to both:

  • Free unlimited travel within Schiphol using the Schiphol bus network and R-net buses within the Schiphol area;
  • Balance is required to travel outside the Schiphol area;
  • Valid for one year from the effective date.

  Schiphol Flex functions in the same way as the Schiphol Annual Pass, but offers you the option of paying once a month in stead of during every trip:

  • Schiphol Flex allows you to travel on bus, train, streetcar and metro throughout the Netherlands without having to use your credit balance;
  • You will receive a monthly invoice for travel outside the Schiphol area;
  • You pay afterwards;
  • You can arrange everything easily online.
• I would like to switch from Schiphol Flex to JAS, or JAS to Schiphol Flex. Is that possible?
  Yes, you can. To do so, first stop all Flex products in your account. To do so, go to your account. There are three products (Schiphol Flex, Transdev Flex Bus Tram Metro and Transdev Flex Train) you need to deactivate. Click on 'Stop' for all three products. Load your PT-card on the side of the bus or at a service point to complete the termination. You can sign up for JAS now.
  
• How can I create a statement of my travel expenses?
  Easily create a summary of your journeys, including VAT rates. You can use this summary straight away for your own records or share it with your employer.  

  • Via the @Transdev app: Link your debit card to the Transdev app and view all your journeys with Transdev, Connexxion, Bravo and Breng clearly organised in a single app.
  • Via the OVpay travel overview: Open your bank statement and look for a debit for a journey you have made. Enter the 14-digit code (found after ‘NLOV’ on your bank statement) along with the debited amount. This will give you an overview of your travel details. 

  
  Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here. 
• Switching from an OV-chipkaart?
  Do you have a subscription or travel product on your OV-chipkaart and would you like to switch to OVpay? Please note that not all subscriptions or travel products work on the OV-pas yet. We are working hard to expand this quickly.
  
  Check the Switch Helper to see if you can already switch. With the Switch Helper, you will receive personal advice and a step-by-step plan for switching. 
• Are JAS and Schiphol Flex available for all ages?
  To use JAS or Schiphol Flex, you must be 18 years of age or older.
• Further information and answers to questions about OVpay
  You can visit the OVpay website for the latest developments, frequently asked questions and answers, and manuals.