FAQ's
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Yes, you can. Log into your account and click the 'Stop' button. Don't forget to pick up the termination at a pickup machine.
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You can also use Schiphol Flex outside the Schiphol area and with other carriers. Your card is valid in the bus, train, tram, metro and in AML Flex. You can travel with all public transport companies throughout the Netherlands. If you don't want to travel by public transport, you can also take a shared bike with Schiphol Flex.
You will receive an invoice once a month for all of these trips outside the Schiphol area. The costs will be debited to your account each month. -
Easily create a summary of your journeys, including VAT rates. You can use this summary straight away for your own records or share it with your employer.
- Via the @Transdev app: Link your debit card to the Transdev app and view all your journeys with Transdev, Connexxion, Bravo and Breng clearly organised in a single app.
- Via the OVpay travel overview: Open your bank statement and look for a debit for a journey you have made. Enter the 14-digit code (found after ‘NLOV’ on your bank statement) along with the debited amount. This will give you an overview of your travel details.
Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here. -
Send an e-mail to [email protected]. We will contact you as soon as possible.
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You can visit the OVpay website for the latest developments, frequently asked questions and answers, and manuals.