FAQ's

• How can I find current travel information or plan a trip on this website?
  We would like to help you plan your trip or find up-to-date travel information. You can use the different search engines we have developed:

  • Travel planner 
  • Timetable finder
  • Bus stop information and current departure times and transfer possibilities 
  • Disruptions and diversions

  How do these search engines work actually? Read more about how our search engines work.
• How early should you be at the bus stop?
  The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned. It’s a good idea to be at the bus stop five minutes in advance.
• I have a question about the OV-chipkaart. Where can I find the right answer?
  You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.
• Can I travel 1st class by train?
  Our trains only have 2nd class carriages, so there is no 1st class.
• Can I still take the bus if I don't have a debit card or OV-chipkaart?
  Of course, you can also travel by bus if you do not have a debit card with you, even though it is no longer possible to pay with cash on the bus. We do this to increase safety on the bus for our staff and our passengers. 
  
  If you do not have a debit card with you, you can still check in and out in the following ways: 

  1. Checking in and out with the payment app on your phone or smartwatch. Very convenient! Want to know more? Take a look at www.transdev.nl/ovpay 
  2. You can buy an e-ticket (digital) or an m-ticket (with barcode) via our website before your journey starts. 
  3. Do you still want to buy a ticket with cash? You can do so at one of the sales points outside the bus.
• Can I take my bicycle or pet on board the bus?
  See the In de bus webpage for a detailed explanation of what you can take on board the train.
• Oh, no! I forgot something on the bus. How do I get it back?
  All objects that we or fellow passengers find are placed on our websites via iLost. Take a look at the page: Lost and found.
• How can I create a statement of my travel expenses?
  Easily create a summary of your journeys, including VAT rates. You can use this summary straight away for your own records or share it with your employer.  

  • Via the @Transdev app: Link your debit card to the Transdev app and view all your journeys with Transdev, Connexxion, Bravo and Breng clearly organised in a single app.
  • Via the OVpay travel overview: Open your bank statement and look for a debit for a journey you have made. Enter the 14-digit code (found after ‘NLOV’ on your bank statement) along with the debited amount. This will give you an overview of your travel details. 

  
  Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here. 
• Are JAS and Schiphol Flex available for all ages?
  To use JAS or Schiphol Flex, you must be 18 years of age or older.
• What are flex routes?
  A regular bus runs according to a fixed timetable and a fixed route past a number of bus stops. OVflex is a flexible transport service that can take you directly between different bus stops in an area around the time you have reserverd it. 
  
  In some areas in the Netherlands, we offer an OVflex service. OVflex is a convenient transport service to order, in a car or van, that will take you from bus stop to bus stop. Which bus stops? That's up to you.
• Further information and answers to questions about OVpay
  You can visit the OVpay website for the latest developments, frequently asked questions and answers, and manuals.  
• What should I do if I have suffered damage where one of your vehicles might have been involved?
  How to report a damage is described in detail in Dutch on the webpage: Schade melden.