FAQ's
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We would like to help you plan your trip or find up-to-date travel information. You can use the different search engines we have developed:
- Travel planner
- Timetable finder
- Bus stop information and current departure times and transfer possibilities
- Disruptions and diversions
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Yes, you can buy a ticket at one of the points of sale off the bus or buy a mobile ticket with your smartphone (m-ticket).
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See the In de bus webpage for a detailed explanation of what you can take on board the train.
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Our trains only have 2nd class carriages, so there is no 1st class.
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See the In de trein webpage for a detailed explanation of what you can take on board the train.
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How to report a damage is described in detail in Dutch on the webpage: Schade melden.
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All objects that we or fellow passengers find are placed on our websites via iLost. Take a look at the page: Lost and found.
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All objects that we or fellow passengers find are placed on our websites via iLost. Take a look at the page: Lost and found Valleilijn.
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To use JAS or Schiphol Flex, you must be 18 years of age or older.
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For all questions about the OV-chipkaart we refer you to: www.ov-chipkaart.nl/en. The information on this website is very extensive and always up-to-date.
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A regular bus runs according to a fixed timetable and a fixed route past a number of bus stops. OVflex is a flexible transport service that can take you directly between different bus stops in an area around the time you have reserverd it.
In some areas in the Netherlands, we offer an OVflex service. OVflex is a convenient transport service to order, in a car or van, that will take you from bus stop to bus stop. Which bus stops? That's up to you.
> Read more about OVflex in Dutch