We would like to help you plan your trip or find up-to-date travel information. You can use the different search engines we have developed:

How do these search engines work actually? Read more about how our search engines work.

The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned. It’s a good idea to be at the bus stop five minutes in advance.

You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.

Our trains only have 2nd class carriages, so there is no 1st class.

Of course, you can also travel by bus if you do not have a debit card with you, even though it is no longer possible to pay with cash on the bus. We do this to increase safety on the bus for our staff and our passengers.

If you do not have a debit card with you, you can still check in and out in the following ways:

Checking in and out with the payment app on your phone or smartwatch. Very convenient! Want to know more? Take a look at www.transdev.nl/ovpay
You can buy an e-ticket (digital) or an m-ticket (with barcode) via our website before your journey starts.
Do you still want to buy a ticket with cash? You can do so at one of the sales points outside the bus.

See the In de bus webpage for a detailed explanation of what you can take on board the train.

You have been able to travel with your payment card for some time now. For many travellers, this is a quick and easy way to check in and out. However, it is not the ideal solution for everyone. Some travel products, such as the OV-Studentenreisproduct (student travel product), OV-fiets (public transport bicycle) or P+R options, are not available for debit cards. These will soon be available on the OV-pas (public transport pass). That is why OVpay offers two ways to travel: with your debit card or with the OV-pas.

This allows everyone to choose what best suits their situation.

All objects that we or fellow passengers find are placed on our websites via iLost. Take a look at the page: Lost and found.

Via the @Transdev app: Link your payment card and view all your journeys with Transdev, Connexxion, Bravo and Breng.
Via the OVpay travel overview: Enter the 14-digit code (behind “NLOV” on your bank statement) and the amount debited to view your travel details.

Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here.

Do you have a subscription or travel product on your OV-chipkaart and would you like to switch to OVpay? Please note that not all subscriptions or travel products work on the OV-pas yet. We are working hard to expand this quickly.

Check the Switch Helper to see if you can already switch. With the Switch Helper, you will receive personal advice and a step-by-step plan for switching.

To use JAS or Schiphol Flex, you must be 18 years of age or older.

A regular bus runs according to a fixed timetable and a fixed route past a number of bus stops. OVflex is a flexible transport service that can take you directly between different bus stops in an area around the time you have reserverd it.

In some areas in the Netherlands, we offer an OVflex service. OVflex is a convenient transport service to order, in a car or van, that will take you from bus stop to bus stop. Which bus stops? That's up to you.

The current OV-chipkaart needs to be replaced because the technology is outdated and no longer compatible with modern digital payment and mobility systems. With OVpay, we are switching to a modern payment system that works the same way for all transport operators in the Netherlands. This makes OVpay future-proof and ensures a smoother travel experience throughout the Netherlands.

You can visit the OVpay website for the latest developments, frequently asked questions and answers, and manuals.

How to report a damage is described in detail in Dutch on the webpage: Schade melden.

FAQ's